Terms of Service

01 Agreement

These terms apply to anyone who creates a Wholdiret account or uses the service. By signing up, you confirm you are authorised to accept them for your business.

02 The service

Wholdiret provides a retailer ordering app, WhatsApp ordering, catalog and price list management, credit control, schemes and offers, AI reorder nudges and collections. Features available depend on your plan.

03 Your account and team

• Keep login details private. You are responsible for activity under your account and your team’s logins.
• You decide which team members can approve credit, change prices or edit schemes, and are responsible for those settings.
• Tell us promptly through contact support if you think your account has been accessed without permission.

04 Retailers you invite

• You may invite only retailers you have a business relationship with, and you are responsible for having their consent to receive order and payment messages from you.
• Retailers use Wholdiret to order from you. The sale of goods, delivery, returns and invoicing are between you and the retailer.

05 Orders, prices and schemes

Orders are placed at the prices, schemes and credit rules you set. You are responsible for keeping your catalog, prices, tax details and stock status accurate.

WhatsApp orders are confirmed by the retailer before they are placed. Where a message cannot be matched with confidence, the retailer is asked to choose. You should review orders before dispatch as you normally would.

06 Credit decisions

Credit control applies the limits and rules you configure. Wholdiret does not grant, approve or guarantee credit to any retailer, and is not responsible for unpaid dues.

07 Payments

Retailer payments are processed by licensed payment partners and settled to your bank account. Their terms and fees apply to those payments. Wholdiret does not hold or transfer funds.

08 Plans, trial and billing

• New accounts include 100 free orders. After that, a paid plan is needed to continue taking orders.
• Plans are charged per active retailer per month, subject to the plan minimum. An active retailer is one who placed at least one order in the billing month.
• WhatsApp conversation charges and payment partner fees are billed separately at their published rates.
• Fees are billed in advance for the chosen period. Applicable taxes are added to invoices.

09 Acceptable use

• Do not use Wholdiret to send messages to people who are not your retailers, or to send content unrelated to orders, payments and offers.
• Do not upload unlawful products, misleading prices or content you do not have the right to use.
• Do not attempt to access other accounts, test the security of the service without written permission, or disrupt it.

10 Your data

You own the catalog, prices, retailer and order data in your account. You give us permission to process it only to provide the service to you. You can export it at any time, and for 60 days after closing your account.

11 Availability and changes

We work to keep the service available around the clock and will give notice of planned maintenance where possible. We may improve or change features; if a change materially reduces what your plan includes, we will tell you in advance.

12 Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid in the three months before the claim. We are not liable for lost profits, unpaid retailer dues or indirect losses.

13 Ending the agreement

You can close your account at any time. We may suspend or close an account that breaks these terms, after notice where reasonable. Sections on data, liability and payment of fees owed continue after the account is closed.

14 Governing law

These terms are governed by the laws of India, and Indian courts have jurisdiction over disputes.